Refund Policy

Effective Date: 06/05/2025

At Buybea Services Limited, we are committed to providing value and transparency to our users. This Refund Policy outlines the terms under which users may be eligible for a refund after making a payment for ad promotion services on our platform (www.buybea.com.ng).

1. Non-Refundable Services

All payments made for ad promotion services are non-refundable once the promotion has begun or the ad has gone live.

2. Refund Eligibility

A refund may be issued under the following circumstances:

• The promotional service was not delivered due to a technical error on our part.

• The ad was not approved or published for reasons not caused by the user.

• Duplicate payments were made for the same service unintentionally.

• A payment was made but no promotional value was received.

3. Non-Eligibility for Refund

Refunds will not be provided in the following cases:

• If the user cancels the promotion voluntarily after the ad has gone live.

• If the ad was rejected due to violations of our Terms & Conditions or Posting Guidelines.

• If the ad was removed due to user misconduct, fraud, or false information.

• Dissatisfaction with the performance of the ad (e.g., fewer responses or views than expected).

4. Requesting a Refund

To request a refund, please send an email to support@buybea.com.ng within 7 days of the payment. Include:

• Your full name and contact information

• Ad reference ID or payment receipt

• Reason for the refund request

5. Refund Processing

Eligible refunds will be processed within 7–10 business days using the original payment method. In some cases, additional verification may be required.

6. Changes to This Policy

Buybea reserves the right to modify this refund policy at any time. Changes will be posted on our website and will take effect immediately.

Contact:

📧 Email: support@buybea.com.ng
🌍 Website: www.buybea.com.ng